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Roblox

Roblox Reviews

www.roblox.com
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Roblox Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Roblox has a 2.8 star rating from 9,416 reviews, with 24% of users likely to recommend. Rating distribution shows 49% unfavorable and 34% positive, and consumers are mostly neutral.

Key Takeaways for Future Customers

  • Expect fun games and diverse offerings but check Roblox reviews before spending.
  • Many users value the website and product variety; price level is medium.
  • Be prepared to manage subscriptions and gift card redemption carefully.

Negative Feedback / Risk Areas

  • Frequent customer complaints about account hacks, 2-step verification, and account recovery.
  • Reports of poor customer service and AI-only support loops.
  • Billing, refunds, and missing Robux or gift card redemptions are common issues.

Positive Feedback

Users praise the fun gameplay and product diversity and say they might return if support improves.

View full overview ›

Media from reviews

About Roblox
Roblox - My account was hacked i have robux purchase receipt but my friend add email Help...Roblox - Account has been lockedRoblox - Hello, this is Mazie trying to contact...Roblox - Im am trying to get my daughter logged...Roblox - I need to talk to someone real about a issue with my account being wrong fully...Roblox - I need to talk to someone real about a issue with my account being... - Image 2
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Roblox Collective Complaints

users

Make your complaint harder to ignore

Unite consumers around your issue, encouraging Roblox to respond and resolve.

Ruby K Luk
Ruby K Luk
Rockwall, Texas

Moderation Glitch

14 supporters

Hello, my account was incorrectly terminated due to an automated duplicate voice moderation glitch that is erroneously stacking unrelated violations onto my account. I received two separate violations with completely different violation IDs, but both show the exact same recording date and timestamp.

* Violation ID 1: 3J7wKPnqwZ29SwK5vp4IdY5xADq

* Violation ID 2: 3J7wNZqRCB3nidS1bHYzFXpigr6

The entire incident lasted for about 1 minute in voice chat. All I was doing was singing a church song, followed by a completely normal, polite conversation where I asked a player why her friend had left and why she got quiet. Immediately after, I was terminated on the spot.

Every time I have attempted to appeal, the automated system has retroactively stacked more severe, incorrect labels onto the incident (changing from 'disruptive audio' to 'harassment' and 'harmful content') instead of performing a proper review.

The matching timestamps prove this was a single, short live audio stream that the AI system glitched on and flagged multiple times simultaneously. It was physically impossible for me to receive a warning or adjust my behavior. Please have a human manager manually review the actual audio log from this 1-minute interaction, clear these false automated escalations, and reinstate my account.

View full complaint ›
Jun C Zhs
Jun C Zhs
Santa Clara, California

Lack of response to Paying customers

Roblox Support Ticket: #173050885

I have been a paying Roblox customer for years and have spent a significant amount of money purchasing Robux for my family. Unfortunately, my experience with Roblox's Account Recovery Team has been extremely disappointing.

On May 31, 2026, my son's Roblox account was hacked. I immediately reported the incident and opened Support Ticket #173050885. Since then, it has been over a month, and despite providing everything Roblox requested, my case remains unresolved.

I submitted extensive proof of ownership.

The primary email address associated with all three of my family's Roblox accounts.

Apple Card and Chase credit card statements showing numerous Roblox purchases over an extended period, including multiple purchases of $199.99, $99.99, $49.99, and many other Robux transactions. These records demonstrate a long history of legitimate purchases made by me.

Despite all of this evidence, Roblox has failed to provide a NO update or restore access to the account. I have repeatedly requested that my case be escalated to a senior Account Recovery Specialist, but I have receive NO communication beyond generic responses, " Open a new account" there's no point to open a new account when there's no customer service that could reply back to my current claim.

I am not asking for money or compensation. I simply want Roblox to review the evidence I have already provided and restore my son's account or clearly explain what additional information is required.

For a company of Roblox's size, I expected a much better account recovery process and more responsive customer support. Waiting for 4 months after submitting substantial proof of ownership is UNACCEPTABLE. Until this day, I have not received nothing back.

I hope this review encourages Roblox to improve its customer service and account recovery procedures so that other families do not experience the same frustration.

View full complaint ›
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Anonymous
map-marker Sevierville, Tennessee

About Roblox

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
About Roblox

*** you roblox owner your sucks also I'm just kidding about that your game is so good.

Your game is just so good i literally cannot stop playing it

User's recommendation: idk

View full review
Ruby K Zmb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rockwall, Texas

Moderation Glitch

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AI Highlights
  • - Automated moderation glitch flagged the same 1-minute chat twice with different violation IDs; please review the audio and reinstate the account.
Roblox - Moderation Glitch
Roblox - Moderation Glitch - Image 2
Roblox - Moderation Glitch - Image 3
Roblox - Moderation Glitch - Image 4
Roblox - Moderation Glitch - Image 5

Hello, my account was incorrectly terminated due to an automated duplicate voice moderation glitch that is erroneously stacking unrelated violations onto my account. I received two separate violations with completely different violation IDs, but both show the exact same recording date and timestamp.

* Violation ID 1: 3J7wKPnqwZ29SwK5vp4IdY5xADq

* Violation ID 2: 3J7wNZqRCB3nidS1bHYzFXpigr6

The entire incident lasted for about 1 minute in voice chat.

All I was doing was singing a church song, followed by a completely normal, polite conversation where I asked a player why her friend had left and why she got quiet. Immediately after, I was terminated on the spot.

Every time I have attempted to appeal, the automated system has retroactively stacked more severe, incorrect labels onto the incident (changing from 'disruptive audio' to 'harassment' and 'harmful content') instead of performing a proper review.

The matching timestamps prove this was a single, short live audio stream that the AI system glitched on and flagged multiple times simultaneously.

It was physically impossible for me to receive a warning or adjust my behavior. Please have a human manager manually review the actual audio log from this 1-minute interaction, clear these false automated escalations, and reinstate my account.

Loss:
$1000

Preferred solution: My account unbanned

View full review
Lefkird

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Moscow, Moscow

Account recovery denied despite proof of ownership.

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AI Highlights
  • - Lost Roblox account created July 1, 2021 on an iPad; proof includes photos and date.
  • - Support denied manual review; escalation requests ignored.
Roblox - Account recovery denied despite proof of ownership.
Updated by user Aug 17, 2026

Never give up. Keep the original device, save all proof, and make your case public if support ignores you.

Updated by user Aug 14, 2026

Update (August 14):Sent a final email to Roblox with full proof: serial number, photos, game list, witnesses. Waiting for answer. If they stay silent, that will be their answer.

Updated by user Aug 08, 2026

UPDATE (August 8): Seven days have passed. No response from Roblox. This silence confirms their disregard for players with real proof of ownership.

Updated by user Aug 05, 2026

UPDATE (August 5): Four days have passed since I filed this complaint. I have received no response from Roblox. I am still waiting for a manual review of my proof.

Original review Aug 01, 2026
I am the original creator and sole owner of the Roblox account "Lefkird", created on July 1, 2021, in Moscow, Russia, on an iPad 5th Generation (Model A1822). I lost access to this account because I was young at the time and did not link an email address or phone number.

Despite this, I have overwhelming proof that I am the true owner.
I still possess the original iPad used to create the account. I have provided Roblox Support with photographs of this device, clearly showing the model number A1822 and a handwritten verification note with today's date and my account name. No hacker or random person could possibly possess this physical device.
Beyond the physical proof, I have provided extensive internal account knowledge that only the real owner could have: the exact creation date and city, the complete inventory list including multiple off-sale items that are no longer obtainable (Golden Headphones - KSI, Shiny Teeth-head, Recycled Cardboard Swordpack, Oldschool Animation), the full purchase history (400 Robux loaded in 2022, with 200 spent in Murder Mystery 2), my full friends list including specific usernames of close friends (Paxanenokk and gsjshbheb, with 68 friends total), my community group membership (Car Crushers Community), and the games I played most frequently (Car Crushers Simulator, Murder Mystery 2, Sonic Speed Simulator).
Despite providing this overwhelming evidence across multiple support tickets, Roblox Support has consistently responded with template denials and refused to conduct a manual human review of my case. They have closed tickets without explanation and ignored my requests for escalation to a senior specialist.
I am not asking for special treatment.

I am simply asking for one real human being at Roblox to look at the evidence I have provided and compare it against the internal logs for account "Lefkird".

Every single detail will match. I can provide video proof, additional photographs with specific codes, or any other verification required.
Loss:
$5
Cons:
  • Bad support ignores proof

Preferred solution: Account recovery with manual review of my proof

User's recommendation: Do not expect help from Roblox Support unless you have receipts. They will ignore even physical proof like the original iPad with serial number.

View full review
Paul O Krt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Frankfurt, Hesse

To talk to roblox support

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AI Highlights
  • - Urgent human review for account terminated for enforcement evasion.
  • - Issue tied to a shared household IP and another user on the same network.
To talk to roblox support

Hi Roblox Support,

I am requesting an urgent human review for my account olagamrs12345cool, which was permanently terminated for 'enforcement evasion.'

This account was previously reviewed and reinstated by support. The recent automated termination was triggered in error due to a shared household IP address when another user on our home Wi-Fi (olagamealt9) received a temporary 5-day suspension.

This is a false positive caused by automated network-linking scripts. I have not attempted to evade any bans. Please review ticket 1P507J-JE0LP, verify our separate account ownership, and restore olagamrs12345cool.

Thank you,

Account owner of olagamrs12345cool

User's recommendation: Keep working hard

View full review
Resolved
LUDO A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Johannesburg, Gauteng

Resolved: Refund request

Roblox - Refund request
Updated by user Sep 05, 2026

Company fixed the issue and I have been provided with full refund. They must contact Roblox Support.

Original review Aug 20, 2026

I woke up to R3999 being taken from my account. I suspect it was my 5-year-old who was playing with my phone.

?

Please reverse the payment for me; that is my salary. ?

Loss:
$266

Preferred solution: Full refund

View full review
Damian N Lwu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Winnipeg, Manitoba

Absolute *** company, no reason bans.

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AI Highlights
  • - Ban for harassment with no explanation.
  • - Appeals are slow and often delayed.
  • - First offense ban 180 days; no warning.
Roblox - Absolute *** company, no reason bans.
Roblox - Absolute *** company, no reason bans. - Image 2
Roblox - Absolute *** company, no reason bans. - Image 3

I have been banned for reason other or harrassment according to them numerous times, i have never had an explination as to why and when you go to appeal it the thing responds with an ai, to which they dont respond for yet another 29 days unless i explain my false bans in chinese or spannish. Its crazy because i have even been banned for harrassment and bullying and the offensive item was the words, "hi and yes" to which how long was i banned that time?

If your wondering it was 180 days.

First offence ban by the way so no warning prior either. The second appeal never goes through unless you speak another language.

Loss:
$198
Cons:
  • You loose money when they dont refund you your items worth like classic faces or old items that got removed for no reason

Preferred solution: Apology

User's recommendation: Do not do id scan or ai facial scan, they use it to make money and send it to hundreds of 3rd party places for over 3 years minimum.

View full review
Miranda l Sqw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Strongsville, Ohio

About my acc

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AI Highlights
  • - Roblox banned the account without explanation.
  • - User spent years playing and cites a bug causing random bans with no help from Roblox.
Roblox - About my acc

Roblox banned me and never told me what i did wrong and they also have a glitch/bug that they havent fixed which is a huge reason for a lot of people getting randomly banned. My acc is going to be permanently banned and i worked years on there and i never harmed anyone on the game i was talking to my friends and got banned when again i wasnt even saying anything and after all my work roblox wont even help me with this...very dissapointed.

Loss:
$100
Cons:
  • Losing all of my hard workef for items

Preferred solution: Them to give my accs back

User's recommendation: I can't recommend anything since roblox is over sensitive

View full review
Geneliza D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Denham Springs, Louisiana

I do not have a roblox account but my...

I do not have a roblox account but my...
I do not have a roblox account but my... - Image 2
I do not have a roblox account but my... - Image 3

I do not have a Roblox account, but my bank has a lot of Roblox transaction deductions. Some of them were disputed by my Capital One Bank; however, the bank said to contact you to stop the transactions. My name is Geneliza Dimpas, 45 years old, and I don't know how to play the game Roblox or Bloxcart.

View full review
Paul O Krt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Winnipeg, Manitoba

Appealing an enforcement ban

AI Highlights
  • - Requests to speak with a representative about their account (Ticket 1P507J-JE0LP).
  • - Takes responsibility for inappropriate voice chat; asks for review for temporary ban.
Roblox - Appealing an enforcement ban
Updated by user Sep 18, 2026

Just luck

Original review Sep 03, 2026

Hello Support Team,

I am requesting to speak with a representative regarding my account olagamealt9 (Ticket 1P507J-JE0LP).

I am not trying to submit a duplicate appeal.

I fully take accountability for my inappropriate voice chat language in Prison Life on Aug 29. Since my portal access is locked, I am asking if an agent can review my record to see if a temporary ban or penalty reduction is possible.

Thank you. My Gmail is paulola168@***.com, and my user is olagamealt9, and my brother's other user is olagamrs12345cool.sen.

Preferred solution: Deliver product or service ordered

User's recommendation: Please sent this to the human agents

View full review
Dominique W Fee

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I don’t understand money get take off...

Roblox - I don’t understand money get take off...

I don't understand money. Get off my bank card, and I don't have an account. I need my money back; this account took it from my bank.

Loss:
$5

Preferred solution: Full refund

View full review
Michele J Vey

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Spalding, Lincolnshire

Being hacked

I have been hacked on the rileyh141 account. I have proof in the pictures that it is not me typing. I created this account in 2022.

Loss:
$60

Preferred solution: I would like to get my account back

View full review
Zyire M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Atlanta, Georgia

False Account ban.

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AI Highlights
  • - Account was permanently banned for actions tied to an unknown account.
  • - Appeals are hindered by lack of ID and unhelpful support.
Roblox - False Account ban.
Updated by user Sep 12, 2026

I'm not gonna lie, since roblox is using ai moderation and can just ban you *** nilly, I'd suggest quitting

Original review Aug 27, 2026

I woke up today and my Roblox account with the username NinteyPercent was permanently banned falsely. It says my account was linked to an account I have never seen or linked with before.

My account got permanently banned because of something the unknown account has done.

I had no affiliation with the account it says I am banned for. I cannot make an appeal since I do not have a government ID or any ID for that matter, and the support form hasn't been any help at all.

Loss:
$50
Pros:
  • Some interesting games
  • User generated content
Cons:
  • Overuse of ai
  • Unfair and false bans
  • Ai moderation

Preferred solution: Apology

View full review
Kayllenian L Nhq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hartford, Connecticut

Falsely banned

AI Highlights
  • - The user reports a false report led to a permanent device ban.
  • - They were accused of cursing and harassment despite not using voice chat.
Roblox - Falsely banned

I got falsely reported, and I got banned, and now my device is permanently banned from my device. I really love Roblox with all my heart, but the fact I got accused of cursing because it said harmful content or harassment is wild.

I get accused of cursing someone when I wasn't even using my voice chat at all. My username is kayllenain, and I'd rather not get my account banned than play with my friends.

Loss:
$198
Pros:
  • Game is good by itself
Cons:
  • People make it bad by hacking and falsely accusing

Preferred solution: Apology

User's recommendation: Don’t play this game if you get falsely accused.

View full review
Kayllenian L Nhq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Springfield, Massachusetts

I got false reported on my account. My...

AI Highlights
  • - User reports a false account report and asks for restoration.
  • - They enjoyed Roblox since 2019 and want the game experience restored.
Roblox - I got false reported on my account. My...

I got falsely reported on my account. My username is kayllenain, and I've been playing since 2019.

Roblox's games have been getting worse and worse over time. I really loved Roblox so much to the point where I'd have 17 hours on Roblox. Yes, I play the same games often, but it's really enjoyable.

I just want my account back. That's the only thing I ask for.

Loss:
$200

Preferred solution: Apology

View full review
Darren C Hft

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Hello Roblox Support, I am contacting...

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AI Highlights
  • - Requesting one final manual review of the account and payments.
  • - The moderation cites a disputed payment on 05/03/2026 with no matching transaction.
Hello Roblox Support, I am contacting...
Original review updated Jun 09, 2026

Hello Roblox Support,

I am contacting you regarding the termination of the Roblox account Jwixel.

I understand that previous appeals have been denied due to a disputed or unauthorized charge. However, after reviewing the situation carefully, I believe this case deserves a final manual review.

The payment method associated with the account was reviewed by the billing account holder.

We carefully checked the available payment history and were unable to identify the transaction referenced in the moderation notice.

The payment information we found does not appear to match the transaction that *** states was disputed.

Because of this, we have been unable to verify the charge that supposedly triggered the account termination.

In addition, previous moderation actions on this account were successfully appealed in the past, which demonstrates that errors have occurred before and were later corrected. This is one of the reasons why I am concerned that the current case may also require further review.

I am not attempting to avoid responsibility for any legitimate violation. I am simply asking for a fair review because the billing account holder cannot locate the disputed transaction despite checking the payment records available to us.

The account has been used normally for many years and has a long history on Roblox.

Losing access permanently because of a transaction that we cannot identify has been extremely difficult to understand.

The moderation notice references a disputed/unauthorized payment, including a transaction listed as Payment at 05/03/2026 06:40 AM (CT).

After carefully reviewing all Roblox receipts and the billing account history, we have found no transaction matching this date, time, or description. The most recent confirmed purchase is a Roblox Premium subscription dated May 1, 2026.

Since there is no corresponding transaction in the available payment records, I believe the moderation action may have been applied in error.

Thank you for your time.

For these reasons, I respectfully request one final manual review of the account, the payment records associated with it, and the moderation action that was applied.

Sincerely,

Jwixel

Loss:
$3000

Preferred solution: Restoration of my Roblox account after a manual review

User's recommendation: i dont recommend buy anything that coast a lot if you don't want your account getting banned .

View full review
2 comments
Darren C Hft

Please let me have my account back i did nothing wrong plus i lost all my money spent on it for a thing roblox think i did /!

Darren C Hft

btw : they reported my account for unauthorized chargeback of a payement made the : 05/03/2026 06:40 AM (CT), but the things it's I never payed at this exact day at this same hour !!, now I see my 8 year account terminated for something I never did this is incredible !..

View more comments (1)
william Y Jpz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My roblox name is staff_20286 but...

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My roblox name is staff_20286 but...

8/31/2026 my roblox name is staff_20286 but ojandangel is in my roblox. can you give my roblox staff_20286 yes.

Preferred solution: Full refund

User's recommendation: your roblox staff kick mt off my roblox staff_20286

View full review

About

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Summary

Roblox is a multiplayer online game. It was released in 2004 as Dynablocks. The game developer is the Roblox Corporation. Its headquarters is based in San Mateo, California, USA. Roblox genre is MMORPG. Used engine is ROBLOX Rendering Engine ImPlicitNgine. It can be played on the following platforms: Xbox One, Fire OS, iPod touch 5th generation, Mac OS X, and Microsoft Windows. Game players should create virtual world with social life. Place customization is performed by Roblox Studio program. Gamers can also use custom plugins or create their own ones to change the game environment. Online game can be played with up to 200 friends.

Roblox reviews and complaints

Roblox is ranked 150 out of 2299 in Games and Movies category

Type of Business

Online

Area Served

Australia, Worldwide, USA, Europe, Canada, Other, UK, Asia

Payment Methods

MasterCardPayPalVISAAmerican Express

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