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Roblox remains in operations in Russia despite the Russia-Ukraine war.
Roblox

Roblox

www.roblox.com
What is your customer experience with Roblox?

Roblox Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Roblox has 2.8 star rating based on 10641 customer reviews. Consumers are mostly neutral.

  • 24% of users would likely recommend Roblox to a friend or colleague.

  • Rating Distribution
  • Pros: Fun, Idk, Games.
    Cons: Idk, Hackers, Customer service.

View full overview ›

Media from reviews

Roblox - My account got hacked
Roblox - My account got hacked - Image 2Roblox - I wanna start a dispute. I want my money back by $10. You sold me a card that...Roblox - I wanna start a dispute. I want my money back by $10. You sold me a... - Image 2Roblox - I wanna start a dispute. I want my money back by $10. You sold me a... - Image 3Roblox - Needing assistance with my accountRoblox - I can’t log in to my account
View all media ›

Top Roblox Reviews

Positive Review

"Needing assistance with my account"

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I have attempted to log into my account, but it says that I forgot my password. I tried to reset it, but I realized my email wasn't attached to it. I tried...

Critical Review

"Bad security and can’t log back into my account because your codes for emails doesn’t come in needs to be fixed"

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My account was logged off, and I can't get back on because it keeps saying reset password, and anytime I do, it doesn't work. User's recommendation: Just get...

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Nikki Nxl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Helsingborg, Skane

My account got hacked

Roblox - My account got hacked
Roblox - My account got hacked - Image 2

YOU GUYS ARE THE WORST COMPANY U GUYS DONT DO NOTHING I HATE U, ur customer says just create a account like what u mean anyways. I just want my account bac i be sad everyday roblox do something he from germany i from sweden kick him from my dam account i had so much stuff in there i spend so much on my account! User:Sleeping_OnTheBed

View full review

User's recommendation: Be best

Nikolai N Cxz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unfairly banned account months ago

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Roblox - Unfairly banned account months ago
Updated by user May 07, 2025

Roblox keeps completely ignoring me and not taking my case seriously this has to be the worst customer support compared to other companies im just speechless

Original review May 03, 2025
am writing to demand an immediate review and resolution regarding the unjust ban imposed on my account coolcat66 for supposed account evasion. Let me be clear: I have never violated any of Roblox's rules.

The ban placed on my account is completely unfounded, and I expect this to be rectified without further delay.
For months, I have submitted multiple appeals with no response. This is unacceptable. I am requesting immediate proof of any rule violations that supposedly led to this ban. If you cannot provide clear and undeniable evidence of my wrongdoing, the ban must be lifted immediately.
Furthermore, due to this unfair action, I am now unable to access valuable in-game items and investments that I made with my hard-earned money.

This situation has caused financial harm, and I demand a receipt for the money I have spent on this account.

You cannot legally refuse to provide this, and if the ban is not lifted, I will pursue all available legal avenues to recover my funds.
If I do not receive a response with a full explanation and resolution within a reasonable timeframe, I will take further action to escalate this matter, including lodging complaints regarding your refusal to release my funds and failing to provide adequate customer support.
This is your final opportunity to resolve this issue swiftly. I expect to hear from you promptly.
View full review
Loss:
$400
Pros:
  • Cross-platform play
  • Massive communitycross-
  • User-generated content
Cons:
  • Security concerns
  • Predators and scams
  • Pay-to-win and microtransactions

Preferred solution: Full refund

User's recommendation: Don't think roblox support will help you

Tashawna B Fxs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unfair account termination

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Roblox - Unfair account termination
Roblox - Unfair account termination - Image 2
Updated by user Apr 27, 2025

The responses are very late, with very little explanation or telling me what I actually did, or what I can fo to get my account back.

Original review Apr 21, 2025
My account was terminated for playing around with friends. I admit I was being rude, but that's just how we joke around. And this was on Adopt Me around 5 PM; you can check, and also I was talking to my friend @CrazyDragonsXD. My main issue is that only one of the things I said was an issue, and I don't think my account should have been terminated. It says I was reported for saying '..' 'u fatty,' 'you are,' 'you are an it,' and 'ew.' So with all that said, all I have to say is, Dear Roblox,
I am writing this to possibly convince you to reactivate my account. I understand that the stuff I've done and said was not necessary and regret my decisions. I've learned my lessons and would like a second chance with my account that I've spent money on. I really enjoy this app and would greatly appreciate it if my account was reactivated. I've made so many memories and friends from this app. Please consider my apology.
Sincerely,
angxlijc_1
View full review
Pros:
  • Meeting people
  • Fun
Cons:
  • Getting banned easily

Preferred solution: My account back please, I spent a lot of robux on it

1 comment
Guest

I'm trying to use my mobile phone number: +233 54 5** **49 But Telegram says it's banned. Please help. App version: 11.7.2 OS version: 15.8.3 Locale: en_GH MNC: none Sent from my iPhone7

Kasi Kdf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Account terminated

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Roblox - Account terminated

Me dirijo a ustedes con respeto para pedir una revisión del baneo permanente de mi cuenta. La razón por la que me alteré fue porque un grupo de jugadores empezó a atacar verbalmente a una amiga mía.

Fue una situación injusta y dolorosa, y al ver que la estaban acosando, quise defenderla. Lamentablemente, uno de ellos me ofendió directamente y, en lugar de mantener la calma, reaccioné mal y terminé respondiendo de manera inapropiada.Reconozco que no fue la forma correcta de manejarlo.

Sé que romper las reglas no está justificado, aunque haya sido por defender a alguien. Me arrepiento sinceramente de mi reacción y les prometo que, si me dan una segunda oportunidad, actuaré con más control y seguiré las normas

View full review
Loss:
$200
Pros:
  • Creativity and imagination
Cons:
  • Toxic people and glitches

Preferred solution: Apology

User's recommendation: Be kind

Sintia T

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Houston, Texas

Mikitorres1003@***.com

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Roblox - Mikitorres1003@***.com

The problem is that they banned my Roblox account, which cost me a lot of money. My brother lost it for cursing in the game called street soccer, and they told me they canceled it.

View full review

User's recommendation: I recommend that you don't say bad things and play well.

Jayjay1

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Clinton, North Carolina

Falsely terminated

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Roblox - Falsely terminated

I recently got my Roblox account deleted. I don't know why, or how or what I've done, but.

It's called an "enforcement ban" basically this ban is whenever you on a public Wi-Fi or, one of your siblings got banned or terminated and so-and-so. But the thing is that, nobody in my household got banned nor terminated so, I believe this is a mistake due to nobody getting terminated like I did. I'll respectfully like to ask if you could reinstate my Roblox account, I'd really appreciate it if you do, and I love you guys platform a lot, but if I did get my Roblox account deleted for some reason, I'll explain that as well, I have recently been getting my account hacked, like my alt account had got hacked, they unadded all my friends, violated Roblox community rules, and threatened me, I don't know why, but it was SOMEONE I know from this game, that clearly didn't like me so, but a few months later I got back into my account. Same thing happened to my main account as well, so I just want to reinstate my Roblox account and secure it so, I could get everything and myself together.

So I'll like to ask if you could please reinstate and restore my Roblox account. I'd appreciate that very much.

View full review

User's recommendation: Don't have beef with anyone online and be careful to who you talk to.

nikolainikolainikolai n

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unfairly banned roblox account

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Unfairly banned roblox account

was initially banned for one day on Roblox, and I waited for the ban to expire. However, two days after the ban was lifted, I woke up to find that my account had been permanently deleted.

The reason? 'Account evasion' a completely inaccurate claim, and to make things worse, the decision was automated. I had valuable items and significant in-game progress across multiple games, which were instantly lost due to this unjustified termination. I contacted Roblox support via email, but they ignored my inquiries.

During my one-day ban, I submitted multiple appeals requesting a manual review, yet they were denied twice without any real investigation. For a platform with millions of players, the integrity of Roblox's moderation system is critical.

It is deeply concerning that accounts are being permanently terminated without proper review while customer support fails to provide any meaningful assistance. Instead of focusing on events and promotions, Roblox should invest in improving its moderation and support systems to ensure fair and transparent enforcement of its policies.

View full review
Loss:
$400
Pros:
  • And console
  • Cross platform play-play on pc
  • Creative freedom-huge variety of games
Cons:
  • Poor customer support ignoring appeals or denying
  • Unfair moderation automated bans and temination without review
  • Loss of investement

Preferred solution: proper review of my case ticket 115683013

User's recommendation: Cant recommend anything abt support that barely exists

1 comment
Guest

Sorry. I have angry issues

Resolved
Flora V Zyw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Radauti, Suceava

Resolved: It won't let me log in to my roblox account and I'm asking you to please help me.

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It won't let me log in to my roblox account and I'm asking you to please help me.

Well, I tried to connect on another phone and it disconnected on my phone. Then, I don't know what happened.

The reason: I tried to cancel the subscription and I didn't succeed.

I hope you can help me. Thank you.

View full review

Preferred solution: Price reduction

User's recommendation: Don't get robux anymore because you never know when you'll lose your account

Elise B Njw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Adopt me

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Roblox - Adopt me

So for the past 2 weeks when I join adopt me I try to trade. It says that I cant trade right now ans to contact support.

I have been very annoyed bc I love the game adopt me you have done nothing about it.

I contacted support and called already and nothing. Please try to fix the problem

View full review
Loss:
$10
Cons:
  • Glitch bugs scams hackers lose money

Preferred solution: I would like to be able to trade in adopt me again.

User's recommendation: To fix their problem that doesn’t take 2 weeks

Arihanna T

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Issues with the game

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Roblox - Issues with the game
Updated by user Mar 24, 2025

The issue still remains unresolved I’m still struggling and having trouble

Original review Mar 23, 2025
Hi, I am calling to discuss an issue regarding my ROBLOX account deletion. My username is @sskxlg, and the email associated with my account is torrencearihanna4@***.com .

I was recently informed that my account was deleted because I was allegedly creating or using an alternate account to evade an enforcement action taken against another account. I would like to clarify that I have not engaged in any such behavior. I am committed to adhering to ROBLOXs community standards and policies.
I would appreciate it if you could review my case more thoroughly. If there is any specific evidence or details regarding the enforcement action that led to my account being flagged, I would like to understand that better.

I have always aimed to use ROBLOX in a fair manner and would like to appeal the deletion of my account.
Thank you for your assistance with this matter. I am looking forward to your support to resolve this issue.
View full review
Loss:
$100
Pros:
  • Fostering creativity and social skills
Cons:
  • Exposure to inappropriate content and interactions with strangers

Preferred solution: My Roblox account back

User's recommendation: streamers/YouTubers to play it. Engage in the Community: Comment on Roblox videos

1 comment
Guest

They can ID your activity by device used, IP address, email and any personal info used to sign up.

Heer Zhc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Olafsfjordur, Fjallabyggd

I gott permanently band for no seson

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Roblox - I gott permanently band for no seson

Ther whas a tik tok in the back round and people herd it and reported me and i got permanently band for no reson at all

View full review

User's recommendation: GET MY ACONT BACK

Annur H Sem

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Hacked Account

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Roblox - Hacked Account
Roblox - Hacked Account - Image 2
Roblox - Hacked Account - Image 3
Contains 6 confidential files for company representatives

My account has been hacked and I cannot access it as all my information has been changed. The chat doesn't work well because it cannot verify me.

I use PlayStation 4/5 and our PC to log into Roblox. We don't use iTunes and we have records on our PlayStation account to show proof of ownership. Too much money has been spent building that account. I would like a supervisor to contact me.

The customer service with Roblox is not good.

Please help me get the Roblox account back. Thank you.

View full review
Loss:
$570
Pros:
  • Fun a game
Cons:
  • Have bad customer support that do not really help

Preferred solution: I invested alot of money in Roblox game and they have hacked my account and Roblox have not fixed it

Nikolai N Cxz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pleven, Pleven

Unfarily banned account

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Roblox - Unfarily banned account

I was initially banned for one day on Roblox, and I waited for the ban to expire. However, two days after the ban was lifted, I woke up to find that my account had been permanently deleted.

The moderation decision stated that it was automated, and the reason provided was "account evasion," which is entirely inaccurate.

I attempted to contact Roblox support via email, but my inquiries were ignored. I also submitted appeals during my one-day ban, requesting a thorough manual review, yet my appeals were denied twice without any proper investigation.

For a platform with millions of players, the integrity of Roblox's moderation system is critical. It is deeply concerning that accounts are being permanently terminated without proper review, and that customer support fails to provide meaningful assistance.

Many in the community would agree that instead of prioritizing events, Roblox should invest in improving its moderation and support systems to ensure fair and transparent enforcement of its policies. if roblox finnaly decide to look at my case ticket 11568****

View full review

User's recommendation: Don't think roblox support is helpful!

Lovell Kit
map-marker Worcester, Worcestershire

Get my old account back

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Roblox - Get my old account back
Roblox - Get my old account back - Image 2

My brother logged out of my account a few years ago and I cant get in and dont remember my password pls help me as I have spent allot of robux on there thanks xx by the way the account is called familyguyS1E4 and my current account is LACIE_RILEYYY2 xx

View full review
Jayjay1

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wrongly terminated

Roblox - Wrongly terminated

This is my 50th appeal or more, but not for the same reason at first. Before my account, funnbeh was terminated I had received a ban on 3/20/2025 in the afternoon.

The reason was because Roblox claimed I was using another account to bypass a ban whenever I wasn't, and I had no offensive item. I recorded that gaming session using the recording software outplayed and i reviewed that recording and I never once used an alternate account to bypass a ban. I didn't do any bit of bypassing whatsoever and I still received a termination that ended up adding to my current issue which is my account termination. I want the ban I received on that day to be reviewed.

If you cannot review it, then I can gladly link the screenshot of that specific gaming session. If you cannot do either than I atleast want one more chance lm sorry for the large paragraph and the appeal, but I'm not going to let me 7-year-old account go because of two wrongly incidents.

Thank you.

View full review
Loss:
$300

Preferred solution: To get my acc back

Cesar V Vqn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can't get my account back

Roblox - Can't get my account back
Roblox - Can't get my account back - Image 2

I have been trying to get back into my account, and I have been locked out for five or seven days, and the code isn't working.

View full review

Preferred solution: My account back is theback_eater

User's recommendation: If you can get my account back please

About

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Summary

Roblox is a multiplayer online game. It was released in 2004 as Dynablocks. The game developer is the Roblox Corporation. Its headquarters is based in San Mateo, California, USA. Roblox genre is MMORPG. Used engine is ROBLOX Rendering Engine ImPlicitNgine. It can be played on the following platforms: Xbox One, Fire OS, iPod touch 5th generation, Mac OS X, and Microsoft Windows. Game players should create virtual world with social life. Place customization is performed by Roblox Studio program. Gamers can also use custom plugins or create their own ones to change the game environment. Online game can be played with up to 200 friends.

Roblox reviews and complaints

Roblox is ranked 126 out of 1640 in Games and Movies category

Type of Business

Online

Area Served

Australia, Worldwide, USA, Europe, Canada, Other, UK, Asia

Payment Methods

MasterCardPayPalVISAAmerican Express

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