Jalayah Fxp

Ban appeal

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I tried to reach out regarding unbanning my account due to a supposed "violation of their terms of service regarding rules against discrimination and hate speech" after repeatedly trying to appeal via their support emails, to no avail. In a last ditch effort to get my 1-day ban removed, I made an attempt to call them and had absolutely zero luck there, either.
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Pros:
  • -vague
  • Undefined amount of entertainment value
Cons:
  • Haphazard and often unreliable moderation

Preferred solution: An appeal.

User's recommendation: Don't make a Roblox account.

Mateusz B Pqh

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Hacked Account Blachutm12

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Hello I writing to you because my account was hacked two days ago, I wrote to Roblox support, but I got the same answer all the time even though I have plenty of evidence that I am the owner of this account. I have confirmation from Google Pay that I bought Robux on this account, I have screenshots that I played on this account on my computer, I have recordings that I played on this account.

I had 2-Step Verification with my email and phone number, I dont know how hacker changed it and deleted. I verified my identity to have voice chat in Roblox and had Prime Gaming Connected to Roblox.

Can I talk with Human not with bot? The bots respond the same answers

View full review
Loss:
$50

Preferred solution: Account

1 comment
Charlette Xgs

Same problem here could u solve it?

Arda T Ahd

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Account hacked tickets stopped responding

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Original review Mar 29, 2024

Yeah, so y'all told me to send the Ticket ID as a description from ber... @gmail.com which doesn't makes sense to me when it's not my account.

I already gave the information, my location is Turkey if you check on Roblox my account created in Turkey and also past logins are mostly from Turkey, it's been in Turkey for a long time but y'all gave my information to Hacker then when he locked me out of my account. The only proof I have is the last weeks premium purchase and some screenshots of me playing and some purchases, that's all I have. My past emails on the account are:

tarayiciarda@***.com

ardatarayici.ps4@***.com

ardaprobaba1@***.com

ardasologaming@***.com

The one I currently use is tarayiciarda@***.com alright so if that's out of the way.

I just want my account mostly because of my childhood memories on that account, I also spent so much money on that account around 200500 dollars and seeing it getting lost in front of my eyes, and it hurts me a lot. Why don't justice apply to me...

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Loss:
$300
Cons:
  • Bad moderation system

Preferred solution: Apology

Dontae M Knn

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Good luck to all of the teams in this

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Roblox - Good luck to all of the teams in this
Roblox - Good luck to all of the teams in this - Image 2
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call me back roblox I need you guys for me and my friend to get together for lunch tomorrow and I need to know what you guys
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Preferred solution: Price reduction

Nemo0815

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Hacked account, no help from support – is roblox scamming us?

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Hacked account, no help from support – is roblox scamming us?
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Hacked account, no help from support – is roblox scamming us? - Image 3
Hacked account, no help from support – is roblox scamming us? - Image 4

I am royally pissed off.

Someone hacked my account and changed the password. I wrote to customer support, to let them know about being hacked and that I cannot set back my password because the account is not associated with my e-mail. I provided them with the e-mail from my PayPal account that I recently used to buy robux over 200 Euro over the past two months. I also wrote to them from that exact e-mail to provide proof that I am the owner of said PayPal account.

They tell me they can't help me.

Then I sent them the dates and amounts of money I paid on eight(!) occasions since the end of Dec 2023.

They tell me they can't help me.

I ask them to refer to their own *** policy (see picture) and start working with me here. Since it is my *** account, I will be able to provide information if only they start talking to me.

They tell me, they can't help me.

Then what the *** is this page about, huh???

Quote:

"If resetting your password doesn't work

If resetting doesn't work, and you need help getting back into your account, contact Customer Support.

We need to make sure we're talking to the original account owner. Contact us from the first email address added to the account, or from the billing email address that was used for the very first payment made on the account. Even if your account is compromised and the email is changed, we can still see the original owner or billing email on the account.

IF YOUR ACCOUNT DID NOT HAVE AN EMAIL ADDRESS OR A CREDIT CARD/PAYPAL PURCHASE, WE CAN STILL WORK WITH YOU TO TRY TO VERIFY OWNERSHIP AND RETURN THE ACCOUNT."

Source: https://en.help.roblox.com/hc/en-us/articles/20331****-My-account-was-hacked-What-do-I-do

So, maybe you start doing that, since I am a paying customer!

Otherwise I might consider suing you, because well... you're not trying hard enough to help me access my property after being violated by some random hackers. Or... who knows, maybe you're just scamming people out of their money by randomly changing their passwords... Do you?

Looking forward to WORKING WITH YOU towards getting back into my account.

Thank you very much.

View full review
Loss:
$200
Pros:
  • Fun games
Cons:
  • Lack of problem-solving skills
  • Incompetent customer support
  • No hotline where you can talk to a real person

Preferred solution: Support in getting access to my account as a paying customer as laid out in Roblox' own policy.

User's recommendation: sue them

Christiano J

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My Account got hacked

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Roblox - My Account got hacked
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I was on Discord for Block Fruits and someone sent me his profile, telling me to join him. I did. It was the Roblox site, or it looked like it, then it said sign up. I did, and then my account got hacked. I even have proof of it; but when I sent an email, I only received the same email as a response.
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Loss:
$10
Pros:
  • It makes fun
Cons:
  • Its hard to contact the support

Preferred solution: I only want my account back

YEKEEN O

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Purchase failure

Roblox - Purchase failure
Roblox - Purchase failure - Image 2
I bought the gift card yesterday, from the store, unfortunately, I couldnt redeem it Attached is the receipt Please rectify this error issue Thanks
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Loss:
$15

Preferred solution: Full refund

Angelo P Drt

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My account was hacked AP_LEGEND17

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Roblox - My account was hacked AP_LEGEND17
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Roblox still hasn't even tried to help me. They keep sending me the same AI-generated message telling me they can't help, but they haven't even asked me to verify that I owned the account. Somebody, please alert Roblox. I am using my other account to monitor the actions of my hacked account and since it has been stolen, it has not been used even once. Roblox literally does not realize that. The hacker stole my cookies and now my account is gone. If someone knows how to retrieve an account, please help me.
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Preferred solution: i would like to get my account back. The username is AP_LEGEND17 and i have screenshots that prove it is mine

Chyanne D Klj

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Someone being mean to me because I was a Bacon

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Roblox - Someone being mean to me because I was a Bacon
Roblox - Someone being mean to me because I was a Bacon - Image 2
So I siad abc for a teen and this girl said ABC her Roblox name was something like chipichipicha and she had to tell me something and said I do not play with Bacons. I do not play with people like you and I said like me and I also said I bet you were a bacon at one point. And then I said I was going to report u and she left the game
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Preferred solution: Apology

User's recommendation: Don’t let people be mean to u

Jayden F Vot

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Getting told to kill myself and that I'm a dead horse and

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Roblox - Getting told to kill myself and that I'm a dead horse and
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Roblox - Getting told to kill myself and that I'm a dead horse and - Image 4

I went into a Greenville server greenville's a game on Roblox and reported to them how someone in their server is scamming people they said they're not going to do anything about it and I told him you can you just don't want to and then they go ahead and they put what I told the moderator in the general chat and everyone kept telling me I should kill myself I'm not wanted in life I have no life that I should go die or get run over and get killed by someone and when I told them to shut up and leave me alone and stop being a jerk I got permanently banned from Greenville from blatantly trolling and member disrespect when they're the ones bullying other people in the server

View full review
Loss:
$80
Pros:
  • You can have fun and game with your friends
  • Have a wide and very good selection of games
Cons:
  • Considerate and disrespectful

Preferred solution: Full refund

User's recommendation: Do not join their discord server or their game they are blatantly corrupt and they do not do anything when you try to report

Angelo P Drt

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ACCOUNT HACKED

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Roblox - ACCOUNT HACKED
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My account was hacked. The username is AP_LEGEN17. The hacker sent me an email to join him in a private server for an experience called Blox Fruits. The link then took me to a Roblox page which asked me to sign in, and after that, I was kicked out of my account and the hacker changed the email and password. I have certain ways to prove that I own the account, so please help me retrieve it because I have a lot of progress in experiences that I have played in Roblox. Thank you.
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Pros:
  • Roblox is a really good platform which helps u make friends and become sociable
Cons:
  • Too many exploiters

Preferred solution: Apology

Angelo P Drt

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,Y ACCOUTN WAS HACKED AND ROBLOX IS NOT HELPING

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,Y ACCOUTN WAS HACKED AND ROBLOX IS NOT HELPING
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My account was breached and the hacker stole my cookies, changed my password, removed my email and credit card details, and now I am logged out of my account. I have screenshots that can prove that I owned the account, but Roblox does not even ask for them because they do not care. My username is AP_LEGEND17. The hacker sent me a link to join a Roblox private server but it stole my cookies instead.
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Loss:
$400

Preferred solution: I would like my account back

Men K Dcm

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If there’s any help or any problems on my account

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Roblox - If there’s any help or any problems on my account
Help on if theres anything happened in my acc to message me and rubox spending also message me if theres any update in Roblox app
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Loss:
$10

Preferred solution: Message me for help

User's recommendation: Nothing

1 comment
Men K Dcm

Roblox banning my acc and deleting also refund

Josue P Ufa

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Did not get a response on my request for a refund on a gift card that could not scratch and reveal the codes…!

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Roblox - Did not get a response on my request for a refund on a gift card that could not scratch...
Roblox - Did not get a response on my request for a refund on a gift card that could not... - Image 2
This is a request that was made two weeks ago from now about a gift card that was bought through Best Buy. It Was a defect card that couldnt be scratched all I want or was requesting was a new refund for $10 gift card so I can go ahead add it to my daughters account. I tried to attempt this several times, but Was un accessible ,,Can you help me with this matter, please
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Loss:
$10
Pros:
  • Neutral
Cons:
  • Neutral

Preferred solution: Full refund

User's recommendation: You guys are doing that trip up keep up the good work

Pau V

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Account termination

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Roblox - Account termination
I was supposedly banned for misusing Roblox systems, despite not having done anything wrong. The same thing happened to my friend; he was banned for no apparent reason. I don't own any other accounts and I don't understand how this happened. I've been a Roblox player since 2020 and have accumulated a lot of items in this account. Losing it would greatly upset me. Thank you for your time. I hope you can take action.
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Loss:
$200
Pros:
  • Fun game
Cons:
  • Support
  • Mods

Preferred solution: My account back

User's recommendation: Roblox moderation and support is not good.

Frances C Rmy

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Because y'all haven't did anything yet

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Roblox - Because y'all haven't did anything yet
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I still can't add my Roblox to my child account. It's saying code not found and it don't have a code on there to get off it a pin on the card.
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Loss:
$22

Preferred solution: Full refund

User's recommendation: I will not purchase this again from kroger

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