Roblox Phone Numbers and Emails

Toll-Free Number:

  • (888) 858-2569
Send Message

Legal:

  • +494 099 999 3430
    GDPR Inquiries

Roblox Emails:

General Info
Legal
Copyright Infringement Inquiries, GDPR Inquiries
Media
Press Inquiries
ir@roblox.com
privacy@roblox.com
Privacy Inquiries
tco-reports@roblox.com
Terrorist Online Content Regulation
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact Roblox Customer Service?

How to Contact Roblox Customer Service?

What is Roblox's Customer Service Number?

According to the information provided on the company website, you may call Roblox customer service at 888-858-2569. This Roblox customer service number is available 24/7. After dialing, you’ll be forwarded to a voice menu system. You should choose the required category and leave a voice mail message stating your username and the device you’re using. The Roblox customer support representative should call you back.

The Roblox customer service phone is free of charge. Having received a callback from the Roblox customer care agent, you’ll be able to get your issue resolved. But, this may take some time.

How to Contact the Roblox Customer Service Team?

The easiest way to get in touch with the Roblox customer service team is through their support system. Go to roblox.com, sign into your account, and click Roblox Support. Next, choose the category your issue is related to. There are such types of help categories as safety concerns, billing, and payments, gift cards, technical issue questions, etc.

After clicking, you’ll see a dialogue box where you should enter a brief description of the problem. The Roblox customer support representative will get back to you via email. Check your mailbox and follow the instructions sent by email. You may also look for the solution in the FAQ section of the Roblox Support page.

How to Contact Roblox Support by Email?

The Roblox email address is difficult to find. The company doesn’t offer a customer support email on the Roblox contacts page. But, there is one on the Roblox Twitter page. So, if you need to describe your issue over email, you should use info@roblox.com. Please note that you won’t receive feedback from the Roblox customer service team instantly. It may take some time.

Do not forget to provide the following information: your Roblox username, the device you’re facing the problem on, and a detailed description of the issue. You may even attach several screenshots.

PissedConsumer Club

Contact Information

Roblox Website:

Roblox Help Center:

Corporate Office Address:

Roblox Corporation
970 Park Place, Suite 100
San Mateo, California 94403
United States

Other Info (opening hours):

Other Locations:

Ballindamm 39, Ecke Jungfernstieg,

0095 Hamburg,

Germany


16 Great Queen Street,

Covent Garden,

London WC2B 5AH,

United Kingdom

More contact details

Roblox Customer Service Reviews

2.4 / 5
Poor
Rehanna A Qyx
Roblox deleted my account when someone hacked it

I Just called them because my account Roblox got deleted after someone who I don't know used it and hacked it for no reason pleased can I have my account back I will be so thankful for that :

Read full review
Christine A Ywf
I scratched the numbers off by accident
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Couldn't speak with any one my grandson purchased a 20 dollar roblox and when he scratched it off it was missing numbers no body got back with us so I had to go buy another 1 and spend a nother 20 dollars your game is a rip off and wen you try to get your money back there's no response you bilk parents pout of money until they spend a ridicules amount

Read full review
Troy C Ztk
Appeal account and talk about billing
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

I had my account banned for 183 days I called them back they still haven't responded its been past the 30 day deadline and their support forms are useless cause all they do Is give you the most basic instructions and they take way to long to respond

Read full review
Guest-5662838
La tarjeta que compré salió mala y no me quisieron cambiar por otra perdí los 10 dólares
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

No conteporsonaenorte para ayudar y aún nopuedo recuperar mi dinero no se donde puedo buscar ayudapara eso oh aquími otro número puedo llamar para que aYuden ps

Read full review

How Good is Roblox's Customer Service?

Elnor Udn
Elnor Udn
Feels Satisfied | Mar 18, 2024

Good job

Read full quote
Martha Ytf
Martha Ytf
Feels Disappointed | Mar 13, 2024

2.5 I only talked to a robot and got no help

Read full quote
Abel C Pwf
Abel C Pwf
Feels Neutral | Mar 13, 2024

I will get back

Read full quote
Isaiah C Sgt
Isaiah C Sgt
Feels Satisfied | Mar 10, 2024

It's gun

Read full quote
Leelan Xze
Leelan Xze
Feels Disappointed | Mar 08, 2024

I want my account back

Read full quote
Laniece Hgw
Laniece Hgw
Feels Disappointed | Mar 08, 2024

You didn't help me at all

Read full quote

Summary of Roblox Customer Service Calls

140K TOTAL
CALLS
00:50 AVG CALL
DURATION
12% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Roblox?

Account Question:

  • “I accidentally logged out of my account and it wont let me log back in”
  • “Can't log in”
  • “I am not being able to log in my account”

Product/ Service Question:

  • “Abt my Roblox account”
  • “Robux”
  • “Roblox servers issue”

Cards Question:

  • “Wrong numbers on card”
  • “PIN number ripped off”
  • “Card won't redeem”

Payments and Charges Question:

  • “Unauthorized purchase”
  • “Unauthorized charges on my card”
  • “Extra charges on my credit card”

Request for Information Question:

  • “Help with old account”
  • “I need to ask them something about my account”
  • “I have questions”

Refund Question:

  • “Refund for a digital Roblox gift card sent to the wrong email by accident”
  • “Refund”
  • “I accidentally bought like stuff with my money that I didn't want and I was trying to see if I can get a refund”

Activation/ Cancellation Question:

  • “Because they terminated my account Terminating, my”
  • “I need to cancel purchased items by my son's”
  • “Need to cancel subscriptions.”

Shipping and Delivery Question:

  • “Bc I am trying to get the”
  • “I got scammed and I can't get they changed my passcode and email and I can't get back in”
  • “Muy mala la atención me robaron mi dinero , la tarjeta no funciona”

Return/ Replace Question:

  • “For changing age”
  • “Can't change my location”
  • “I wanna change my account location to united states because I did UK on accident”

Staff Question:

  • “Costumer Service”
  • “Customer service”
  • “Customer service issue”

Employment Question:

  • “Applying for job and free robux”
  • “I bought premium and I didn’t get paid my Robux”
  • “Wana have a jobb”

Website/ Application Question:

  • “Troubleshoot issue with application”
  • “App issues”
  • “What is going on with the site”

Other Question:

  • “Someone false reported me for defending myself and my friend”
  • “Some things wrong with my language”
  • “Non mi fa fare l'acquisto”

About

Related Companies

Roblox Cashstar Com

Summary

Roblox is a multiplayer online game. It was released in 2004 as Dynablocks. The game developer is the Roblox Corporation. Its headquarters is based in San Mateo, California, USA. Roblox genre is MMORPG. Used engine is ROBLOX Rendering Engine ImPlicitNgine. It can be played on the following platforms: Xbox One, Fire OS, iPod touch 5th generation, Mac OS X, and Microsoft Windows. Game players should create virtual world with social life. Place customization is performed by Roblox Studio program. Gamers can also use custom plugins or create their own ones to change the game environment. Online game can be played with up to 200 friends.

Roblox reviews and complaints

Roblox is ranked 82 out of 1282 in Games and Movies category

Type of Business

Online

Area Served

Australia, Worldwide, USA, Europe, Canada, Other, UK, Asia

Payment Methods

MasterCardPayPalVISAAmerican Express

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