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Contact Roblox Customer Service

How to Reach a Person at Roblox

Verified Contact Information

Toll-Free Number:

  • 1-888-858-2569
Call Now
Send Message

Legal:

  • +494 099 999 3430
    GDPR Inquiries

Customer Service:

support-en@roblox.com

General Info:

info@roblox.com

Legal:

copyright_agent@roblox.com
Copyright Infringement Inquiries
roblox@gdpr-rep.com
GDPR Inquiries

Media:

press@roblox.com
Press Inquiries
ir@roblox.com
privacy@roblox.com
Privacy Inquiries
tco-reports@roblox.com
Terrorist Online Content Regulation

Roblox Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Roblox Phone Number
1 (888) 858-2569
Average Hold Time
Less than 1 minute
Average Calls duration
1 minute
Most Popular Roblox Email Address
info@roblox.com
Roblox Live Agent Availability
34% of callers successfully reach a real person
Issue Resolution Rate
Low (13% reported full resolution)
View full overview

Roblox FAQs

Contacts

According to the information provided on the company website, you may call Roblox customer service at 888-858-2569. This Roblox customer service number is available 24/7. After dialing, you’ll be forwarded to a automated phone menu system. You should choose the required category and leave a voice mail message stating your username and the device you’re using. The Roblox customer support human representative should call you back.
The Roblox customer service phone is free of charge. Having received a callback from the Roblox customer care agent, you’ll be able to get your issue resolved. But, this may take some time.

The easiest way to get in touch with the Roblox customer service team is through their support system. You can take the following steps to reach their customer service representatives:
- Go to the Roblox website.
- Sign in to your account by clicking the Log In button in the top right corner of the homepage and entering your credentials.
- Click the Roblox Support tab at the bottom of the page on the left.
- Choose the category your issue is related to.
- In a dialogue box, enter a brief description of the problem.
- Check your mailbox, as the Roblox customer support representative will send the instructions to resolve your issue by email.
You may also look for the solution in the FAQ section of the Roblox Support page.

The Roblox email address is difficult to find. The company doesn’t offer a customer support email on the Roblox contacts page. But, there is one on the Roblox Twitter page. So, if you need to describe your issue over email, you should use info@roblox.com. Please note that you won’t receive feedback from the Roblox customer service team instantly. It may take some time.
Do not forget to provide the following information: your Roblox username, the device you’re facing the problem on, and a detailed description of the issue. You may even attach several screenshots.

Roblox provides several email addresses for each case. With general questions, apply to the company at info@roblox.com. If you have investor relations inquiries, email to ir@roblox.com, and regarding the privacy policy questions contact the company at privacy@roblox.com.

Account, Refund & Others

To delete a Roblox account, make an appropriate request by using the company “support form”. To find it, follow “Roblox Support” at the bottom of the official company website, go to the “Roblox account”, choose “How do I deactivate or delete my account?”, and follow the “support form” hyperlink. All you need to do after the described actions is to choose the desired “Right To Be Forgotten” under the “Data Privacy Requests”.

You can download Roblox player via Firefox, Microsoft Edge, Chrome, or MacOS. Visit the official company site, log in to your account, select the game you want to play, and click on the green “Play” button. After these actions, a pop-up window with “Roblox Player is installing” information will appear on the screen.

An online game platform and game creation system, Roblox, was created in 2004. As for the company realizing, it happened in 2006.

You can ask the company appeals team how to get unbanned. For this, email Roblox support. In the letter, describe your issue in detail.

The company’s policy does not provide an ability to a refund for purchased items. To precaution against making accidental purchases, Roblox requires clicking on a confirmation box.

Roblox is owned by its co-founder and CEO, David Baszucki, and co-founder Erik Cassel. David Baszucli played a significant role in the development and rapid growth of the company.
PissedConsumer Club

Contact Information

Roblox Website:

Roblox Help Center:

Corporate Office Address:

Roblox Corporation
970 Park Place, Suite 100
San Mateo, California 94403
United States

Other Info (opening hours):

Other Locations:

Ballindamm 39, Ecke Jungfernstieg,

0095 Hamburg,

Germany


16 Great Queen Street,

Covent Garden,

London WC2B 5AH,

United Kingdom

More contact details

How Customers Rate Roblox Support?

3.4 / 5
Needs improvement

Based on 160K calls to Roblox customer support through PissedConsumer.com and 147 survey responses.

Total Calls
160K
Avg Call Duration
00:53
Issues Resolved
13%

Why Customers Call Roblox?

Top Reasons of Customers Calls

  • Account 44%
  • Product/ Service 22%
  • Customer Inquiries & Issues 10%
  • Cards 10%
  • Request for Information 5%
  • Payments and Charges 5%
  • Refund 1%
  • Shipping and Delivery 1%
  • Activation/ Cancellation 1%
  • Return/ Replace <1%
  • Fraud & Security Issues <1%
  • Staff <1%
  • Website/ Application <1%
  • Employment <1%
  • Payments & Transfers <1%
  • Streaming Services <1%
  • Claims & Legal Issues <1%
  • Questions About an Order <1%

Account

44%
  • "I think my account got hacked"
  • "Recovery account"
  • "Hi, I am reaching out regarding an issue I'm facing with receiving a one-time pin to my email associated with my ROBLOX account. My username is wonder15bat, and my email address is wonderbatsie@***.com. I've attempted to request the pin multiple ti"

Product/ Service

22%
  • "Because I want to tell him something I like Roblox"
  • "Roblox charge it on my Bank of America card"
  • "Roblox support help"

Customer Inquiries & Issues

10%
  • "Ggggggt"
  • "My dad bought me a treadmill from plus one keyboard to escape it approved and then it didn't even go through"
  • "Ticket free robot"

Cards

10%
  • "My gift card is broken and roblox. Com wont work"
  • "Giftcard"
  • "Gift card fraud"

Request for Information

5%
  • "Help my friend to excape the Roblox vng"
  • "To talk About my account"
  • "I need to talk to someone real about a issue with my account being wrong fully banned"

Payments and Charges

5%
  • "Payment send robux not recieved"
  • "Wa t to remove auto pay for robux"
  • "Charges"

Refund

1%
  • "Refund. My grand son spent 1000 of my money"
  • "Refund"
  • "Refund my money"

Shipping and Delivery

1%
  • "didn't get Robux back they was owed"
  • "Did not getting 6 verification code"
  • "I had a item get removed but I didn't get a refund"

Activation/ Cancellation

1%
  • "I subscribed plus 1000 plan but when I went in market place then I saw all items price are double of real price, this is unauthorized price so I want to report you and please solve my this problem"
  • "Cancel my card"
  • "Cancel and refund subscription"

Return/ Replace

<1%
  • "Trying to change my email on my account.I'm not a hacker"
  • "They changed my profile picture to the old one and I want my normal one back"
  • "To get my birthdate correct"

Fraud & Security Issues

<1%
  • "Scam"
  • "hacked"
  • "Fraud"

Staff

<1%
  • "Customer service issue"
  • "Customer service"
  • "Your staff band me for no reason"

Website/ Application

<1%
  • "My I'd is not opening"
  • "I bought a character on your app and had it on for about 3 days but then it deleted it and it's not on my account anymore and I paid for it"
  • "U app scammed all my pets"

Employment

<1%
  • "I need a job in the Roblox"
  • "I need a job"
  • "I'm trying to apply for a job for admin"

Payments & Transfers

<1%
  • "Redeem"
  • "Redemption"
  • "Redemption issue"

Streaming Services

<1%
  • "People were being mean to me while I was streaming"
  • "About taking off a channel"
  • "Giftvatd not available"

Claims & Legal Issues

<1%
  • "Claim"

Questions About an Order

<1%
  • "My order"

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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