Samia B Nha

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Verified Reviewer

Refund

Can u refund my £93.did u take my 3 account 0745449****.and £149.3 mobile number is 0786206**** please can you refund all my money back because I trying defraud way cannot you but I can find can u please don't take next any my account I'm not give permission. Now please can you call me and tell when u refund my this amount.
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Loss:
$230
Pros:
  • No any

Preferred solution: Full refund

Mary S Nma

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Verified Reviewer
| map-marker Council Bluffs, Iowa

I got banned for something I was defending myself for

I was playing a Ariel game and i was sitting on a rock and somebody came up to me and said move ugly and I was defending myself and they started it and reported me and Im trying to see if I could get unbanned because I was only defending myself and its kinda not fair if I get banned and their the one who started the argument
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User's recommendation: Don’t say anything to people who start stuff

Jill S Ghx

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Verified Reviewer

Technical support

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I have asked repeatedly for help with my sons birthday gift card. I have yet to receive help. I took a picture of the gift card on my phone. I have asked for an email address where I can send it to from my phone. Ive asked repeatedly for somebody to call me back and they have not. Please call me!! I dont understand how Customer Service can send such rude emails. All Im asking for is help. My son accidentally peeled off the back of the gift card. It should not be that hard to receive help!
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Loss:
$25
Pros:
  • Sons both love to play
Cons:
  • Customer service is extremely difficult to get help from

Preferred solution: My son feels off the code on the back of his gift card. How can you retrieve that and activate it?

User's recommendation: Do not trust Roblox they will not help.

Anonymous
map-marker Seattle, Washington

Event lazr's MM2 with taking the radio off

My daughter is still having an issue with her character When she is in the event lazrs MM2. The radio cant be remove from the characters back or play music.
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Jayla D Ohg

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Verified Reviewer

Banned permanently

I got banned on Greenville for inappropriate chat but I did not do nothing and it said I was kick from this experience
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Preferred solution: To get back on Greenville

Harry F Oek

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Verified Reviewer

I called them because my account was hacked and they hung up instantly

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Roblox seem to be notorious for having bad service and when I tried to call them about being hacked they answered and hung up almost instantly. Not only this but when i filled in my server they responded to it with articles explaining what to do. However if they actually read my problem they would understand I cannot get on to my account because the hacker has got me banned. Overall roblox support is really bad and I would give it 0 stars if I could.
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Pros:
  • Fun multiple games
Cons:
  • Horrible customer support
  • Nothing helps me get my account back
  • Help options are really bad

Preferred solution: My account back from being hacked but they won’t answer me

England Izs

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Verified Buyer
|

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Verified Reviewer
| map-marker San Benito, Texas

My account has been hacked. user h6llfyre

Roblox - My account has been hacked. user h6llfyre
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I am writing to report that I have encountered an issue with my account. I had enabled a two-step verification process and when I attempted to click the link to revert my account, an email was sent containing images of my updated email address and phone number changed. I have recently made purchases from this account with my card and one of the users is listed with my state name and my assigned email name. and they put little revenge on my bio and unadded everyone
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Anonymous
map-marker Yorkville, Illinois

Someone hacked my account

The password and username i have want let me sign i. It has been down for about a week or two and i have tried everything.
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Ricardo M Wvq

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Verified Reviewer
| map-marker Terrell, Texas

Still have got my sons account back I payed so much it’s insane how u guys don’t at least take your time to help me out from a hacker to get my sons account back

My son got hacked and I *** want it back or els. And I wasted a lot of money on roblox!!! How do I get it back
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Anonymous

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Verified Buyer
| map-marker Jackson, Tennessee

Charges on card

Roblox - Charges on card
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My card was used and I did not authorize the charges. You can have back whatever was purchased I just need my money. Thanks
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Andy Y Ngs

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Verified Buyer
|

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Verified Reviewer

Please active my account

Roblox - Please active my account
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I always buy Robux, but I am not authorized auto-renew, and I already canceled auto-renew, then you debited from my Paypal, so I withdrew the transaction, please activate my account, I have been using this account for a long time and made many times payments.
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Preferred solution: please reactive my account

Anonymous
map-marker Aurora, Colorado

I’ve gotten ZERO HELP

A card we purchased that does not work. I called the store it was purchased at they directed me to contact you.
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User's recommendation: Answer when someone needs help

Anonymous
map-marker Dallas, Texas

Correct my daughters age on her account

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I have not gotten issue resolved nor have I heard from anyone regarding the matter. Needs a better support system
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User's recommendation: Needs better customer support

Kerrianne Joc

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Verified Reviewer
| map-marker Corning, New York

I got Banned

I got Banned for Homophobic Harassment when I was playing a game with my brother but I wasn't doing anything wrong and to just say I'm not homophobic I'm literally gay but anyways we were playing when this random person Walk over to me and my brother and Started Harassing us
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Max K Qlq

You SUCk

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Your phone number cant actually get to a human being. My son loves your game, but you have the worst customer service Ive ever experienced.
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Loss:
$25
Cons:
  • You suck at customer service

Preferred solution: My sons gift card money

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